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Business excellence applies to all organisations. Achieving business excellence requires a concerted effort in many areas of the organisation. Developing business excellence is a manifestation of continuous improvements in all critical activities of the organisation. The criteria to evaluate whether an organization has achieved business excellence usually rely on quality award frameworks such as the European Quality Award, the Malcolm-Baldridge National Quality Award and the Singapore Quality Award, among others. BUS204 Business Excellence will discuss important aspects of business excellence requirements and the holistic criteria used to evaluate business excellence in organisations. Students will also learn how to plan and target necessary improvements to help the organisation in its drive towards business excellence. On the successful completion of this course, students will be capable of planning and managing for business excellence. In addition, students will be able to facilitate the self-assessment of business excellence in organisations and also be able to apply necessary plans to sustain business excellence in organisations.

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